If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in perfect saleable condition, in their original jewellery box, and accompanied by the invoice as proof of purchase, within 28 days of receipt.

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You will need to contact us to request your unique return number and return address.

 

Our returns policy lasts 28 days. If 28 days have passed since you received your purchase (as confirmed by tracking information), we are unable to offer a refund or exchange, unless an extension has been agreed with us in advance.

 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original jewellery box.

 

Please note that, unless previously agreed, made-to-order items are not eligible for a refund.

We aim to process refunds within 14 days of receiving the returned item.

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Shipping for Returns

You will be responsible for the cost of returning your item. Shipping costs are non-refundable unless the goods arrive in a faulty condition.

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The cost of returning the item, as well as the safe return of the goods, remains your responsibility until the order is received at our office. We therefore recommend using a tracked or recorded delivery service.

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Exchanges

Due to a high proportion of commissioned and handmade pieces, we are unable to accommodate exchange requests.

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Please contact us for any further question.